Privacy policy

Kumchop (kumchop.com.ng) Last updated: [Monday, September 14, 2026.]

Kumchop (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information, in line with the Nigeria Data Protection Regulation (NDPR) and applicable Nigerian law.

By using kumchop.com.ng (“the Site”) or placing an order with us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our Site or place an order:

Information you provide directly:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Payment information (processed securely via our payment partners — see Section 4)
  • Order history and preferences
  • Any information you share with us via WhatsApp, email, or customer support

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Communicate with you about your order status, confirmations, and delivery updates
  • Provide customer support and respond to inquiries
  • Process payments securely
  • Improve our website, menu offerings, and customer experience
  • Send promotional messages or offers, where you have opted in to receive them
  • Comply with legal obligations and resolve disputes

We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process your personal information based on:

  • Contractual necessity — to fulfill and deliver the order you placed
  • Consent — for marketing communications, which you may withdraw at any time
  • Legal obligation — where required by Nigerian law
  • Legitimate interest — to improve our services and prevent fraud

4. Sharing Your Information

We may share your information with:

  • Payment processors, to securely process your transactions
  • Delivery personnel/riders, to fulfill your order
  • Service providers who support our website hosting, analytics, or customer communication (e.g., WhatsApp Business, email/SMS providers)
  • Regulatory or law enforcement authorities, where required by law

All third parties we work with are required to handle your information responsibly and in line with applicable data protection laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history for customer support and legal/tax record-keeping. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Cookies

Our Site uses cookies and similar technologies to:

  • Keep items in your cart as you browse
  • Remember your preferences and login details
  • Understand how visitors use our Site, to improve performance

You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the NDPR, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal or contractual obligations
  • Withdraw consent to marketing communications at any time
  • Object to certain types of processing
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data rights have been violated

To exercise any of these rights, contact us using the details in Section 11.

9. Children’s Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: Support@kumchop.com.ng/ kumchoprestaurant@yahoo.com Phone/WhatsApp: 08134867350/ 08067730012 Address: Medoline Street, Opposite Bovas Filling Station, Akungba Akoko, Ondo state Nigeria.