At Kumchop Restaurant, we strive to ensure that every order is prepared and delivered accurately and to a high standard. Our cancellation and refund policy is designed to provide clarity and fairness to our customers.

1. Order Cancellation

Customers may request cancellation of an order before food preparation has commenced. Once preparation has started, cancellation may no longer be possible because ingredients and resources may already have been committed to the order.

2. Refunds for Cancelled Orders

Where an order is successfully cancelled before preparation begins, any eligible refund will be processed through the original payment method.

Refund processing times may depend on the customer’s bank, payment provider, or payment platform.

3. Incorrect or Missing Items

If an item is missing, incorrect, or substantially different from what was ordered, customers should contact Kumchop Restaurant as soon as possible after receiving the order.

Where the issue is confirmed, Kumchop may offer a replacement, correction, or refund for the affected item, as appropriate.

4. Food Quality Complaints

If you receive food that is damaged, spoiled, contaminated, or otherwise unsuitable for consumption, please contact us immediately and provide details of the issue. We may request photographs or other information to help us investigate the complaint.

Where the complaint is verified and deemed valid, Kumchop may at its discretion offer an appropriate remedy which may include a replacement, refund, or other suitable resolution.

5. Failed Delivery

If delivery cannot be completed because the customer provided an incorrect address, unavailable phone number, or is unavailable to receive the order, the order may not qualify for a refund. Any additional delivery attempt may attract an additional delivery charge.

6. Payment Errors

If you are charged more than once for the same order due to a payment error, the duplicate payment will be reviewed and, where confirmed, refunded through the appropriate payment channel.

7. Refund Processing

Approved refunds will be initiated by Kumchop Restaurant within a reasonable processing period. The time it takes for the funds to appear in the customer’s account may vary depending on the payment provider or bank.

8. How to Request a Cancellation or Refund

To request a cancellation, refund, replacement, or report an issue with an order, please contact Kumchop Restaurant through our official customer service channels and provide your order details.

Please note: Refund eligibility is assessed based on the circumstances of each order. This policy does not affect any rights that customers may have under applicable consumer-protection laws.

Kumchop Restaurant — Your Satisfaction Matters.